Storage Moves

Cancellation Policy

To cancel please contact us prior to update the booking - note, bookings and cancellation can be done online at anytime. We can reschedule if available free of charge. Any cancelations within 24 hours of the booked job, a $200 including GST charge will occur. In the case of futile pickup/delivery - we reserve the right to charge for any truck cost, labour cost or booking cost associated with the job. All jobs are charged from the Albany Creek depot to the Albany Creek depot. Always read the description of our services first, our trucks are 20 cubic metres - 4.2m Long, 2.2m Wide and 2.1m High. If dimensions, weights and item condition are wrong, we reserve the right to not transport it and come under scrutiny. If 2 men one truck has been selected and 2 men 2 trucks are needed - We will charge the 2 men 2 truck rate from depot to depot. Please read some of the terms down below: - Payment is to be made on the day for all Removal jobs, by either, EFT - Electronic Funds Transfer, EFTPOS Machine (1.1% flat-rate transaction fee applies) or Cash (Will receive a receipt). - Any extra items could add a further charge (only for fixed priced quotes) - a few extra boxes is appropriate. - Any delays for fixed priced jobs will be charged in intervals of $25 every 15 minutes after the first free 15 minutes on pick up and drop off for one man one truck. For 2 men and one truck $43.75 will be charged every 15 minutes after the first free 15 minutes on pick up and drop off. - Any delays on an hourly basis rate will be charged as per the hourly rate after the first free 15 minutes on pick up and drop off - Booking cancelations - where time is used and other costs are spent such as a futile pick up/delivery or set back from no fault of our own, fees will apply. These are to be discussed before the cancellation to inform you. - There is assistance where required, such as requested in messages or weights and dimensions are not accurate. - The items are to be suitable to transport. - Transit cover for goods are not provided for items over $5,000. - The correct documents and information needs to be sent.

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